Ryan's Career - Personal Information Skillset Technical Skillset Skill Level Legend Skill Level Explanation Beginner Just started learning about this topic and have barely used it. I don't have the knowledge to setup from scratch or manage on a daily basis without significant additional research/assistance in the short term. Uncomfortable with configuring, managing, implementing, or securing this topic. Will learn new things about this topic including implementation, management, configuration, securing, and new features being implemented regularly or even daily. Proficient Have utilized in my day to day, either in my homelab or various employers. I don't necessarily have the knowledge to setup from scratch or manage on a daily basis without additional research/assistance in the short term. Still relatively uncomfortable with configuring, managing, implementing, or securing this topic. Actively learning about this topic including new features being implemented regularly or even daily. Advanced Heavily utilized in my day to day, either in my homelab or various employers. I have performed setup previously, or on a regular basis, and would need little or no research involving this topic. Very comfortable with configuring, managing, implementing, or securing this topic. Regularly learning about this topic including new features being implemented. Expert Heavily utilized in my day to day, either in my homelab or various employers. I have performed setup previously, or on a regular basis, and would rarely need research involving this topic. Incredibly comfortable with configuring, managing, implementing, or securing this topic. Very little left to learn about this topic outside of new features implemented. Master Heavily utilized in my day to day, either in my homelab or various employers. I have performed setup previously, or on a regular basis, and would almost never require research involving this topic. Extremely comfortable with configuring, managing, implementing, or securing this topic. Almost nothing left to learn about this topic outside of new features implemented. Operating Systems Windows Client OS Technology Date Acquired Acquired From Skill Level Skill Still Used Windows 3.1 08-01-1993 Personal interest Advanced No Windows 95 01-01-1996 Personal interest Advanced No Windows 98 01-01-1999 Personal interest Advanced No Windows ME 11-01-2000 Personal interest Advanced No Windows XP 08-25-2001 Personal interest Expert No Windows Vista 01-30-2007 Personal interest Expert No Windows 7 08-22-2009 Personal interest and various employers Master No Windows 8/8.1 08-17-2013 Personal interest and various employers Expert No Windows 10 07-29-2015 Personal interest and various employers/Homelab Use Master Yes Windows 11 01-01-2023 Personal interest and various employers/Homelab Use Master Yes Windows Server OS Technology Date Acquired Acquired From Skill Level Skill Still Used Windows 2000 Server 08-01-1993 Personal interest in computers Proficient No Windows Server 2003/R2 04-24-2003 Personal interest in computers Expert No Windows Server 2008/R2 02-27-2008 Tech Team Global Expert No Windows Server 2012/R2 01-30-2013 General Motors Master Yes Windows Server 2016 10-12-2016 General Motors/Homelab Use Master Yes Windows Server 2019 08-30-2019 Syncreon/Homelab Use Master Yes Windows Server 2022 04-04-2022 Pinion/Homelab Use Expert Yes Linux Client OS/Distributions Technology Date Acquired Acquired From Skill Level Skill Still Used Ubuntu 08-01-1993 Personal Interest/Homelab Use Expert Yes Fedora 01-01-2008 Personal interest Expert Yes Red Hat 08-01-1996 Personal interest Advanced Yes Manjaro 01-01-2015 Personal interest Advanced Yes Arch 01-01-2015 Personal interest Advanced Yes Garuda Linux 05-01-2020 Personal interest Advanced Yes Pop!_OS 01-01-2019 Personal interest Expert Yes Zorin OS 01-01-2019 Current Primary Desktop Expert Yes Parrot OS 01-01-2019 Personal Interest/Homelab Use Advanced Yes Kali Linux 01-01-2019 Personal Interest/Homelab Use Advanced Yes Deepin 01-01-2019 Personal interest Advanced No NixOS 01-01-2019 Personal interest Proficient No OpenSUSE 08-01-1995 Personal interest Advanced No SteamOS 01-01-2017 Personal interest Expert Yes EndeavourOS 08-01-2019 Personal interest Advanced No elementary OS 01-01-2015 Personal interest Expert No Debian 10-01-1993 Personal Interest/Homelab Use Expert Yes Linux Server OS/Distributions Technology Date Acquired Acquired From Skill Level Skill Still Used SUSE Enterprise 08-01-1993 Personal interest Advanced No Red Hat Enterprise 12-01-2015 General Motors Advanced No Ubuntu Server 12-01-2015 Personal Interest/Homelab Use Expert Yes Networking Techologies Technology Date Acquired Acquired From Skill Level Skill Still Used UniFi Access Points, Switches, and Routers 08-01-2015 Personal Interest/Homelab Use Expert Yes Cisco Nexus 3000 Switches 02-05-2023 Personal Interest/Homelab Use Advanced Yes Cisco Catalyst 3000 Switches 08-15-2023 Personal Interest/Homelab Use Advanced Yes pfSense Firewall 02-16-2023 Personal Interest/Homelab Use Master Yes pfSense High Availability and ISP Failover 02-16-2023 Personal Interest/Homelab Use Master Yes FortiGate 03-01-2022 Pinion Advanced Yes FortiManager 03-01-2022 Pinion Advanced Yes UniFi Gateways 05-01-2018 Personal Interest/Homelab Use Master Yes UniFi Switches 05-01-2018 Personal Interest/Homelab Use Master Yes UniFi WiFi Access Points 05-01-2018 Personal Interest/Homelab Use Master Yes UniFi Site Management 05-01-2018 Personal Interest/Homelab Use Master Yes UniFi Site Magic 12-16-2023 Personal Interest/Homelab Use Expert Yes UniFi Protect/Camera Security 05-01-2020 Personal Interest/Homelab Use Master Yes Zscaler Internet Access 03-01-2021 Syncreon Proficient No Zscaler Private Access 03-01-2021 Syncreon Proficient No Routing 08-01-1993 Personal Interest/Homelab Use Master Yes DNS 08-01-1993 Personal Interest/Homelab Use Master Yes DHCP 08-01-1993 Personal Interest/Homelab Use Master Yes Remote Access 08-01-1997 High School Master Yes LAN/WAN 08-01-1993 Personal Interest/Homelab Use Master Yes SSL VPN 08-01-2015 Personal Interest/Homelab Use Expert Yes Site-to-site VPN 05-01-2018 Personal Interest/Homelab Use Advanced Yes Tailscale Mesh VPN 05-01-2020 Personal Interest/Homelab Use Advanced Yes Wireguard VPN 05-01-2020 Personal Interest/Homelab Use Expert Yes Storage Technologies (Hardware and Software) Technology Date Acquired Acquired From Skill Level Skill Still Used Synology NAS 08-01-2015 Personal Interest/Homelab Use Master Yes Synology NAS High Availability and Failover 08-01-2015 Personal Interest/Homelab Use Master Yes FreeNAS/TrueNAS CORE 05-01-2017 Personal Interest/Homelab Use Expert Yes TrueNAS SCALE 05-01-2021 Personal Interest/Homelab Use Expert Yes QNAP NAS 03-01-2022 Pinion Expert Yes Unraid 01-01-2017 Personal Interest/Homelab Use Master Yes Ceph 01-01-2022 Personal Interest/Homelab Use Proficient Yes Virtualization Technologies Technology Date Acquired Acquired From Skill Level Skill Still Used VMWare ESXi 12-01-2015 General Motors/Homelab Use Expert Yes VMWare vRealize Operations 12-01-2015 General Motors/Homelab Use Proficient Yes VMWare Horizon 04-01-2019 Meridian Health Proficient No VMWare vCenter 12-01-2015 General Motors/Homelab Use Expert Yes Proxmox Virtual Environment 01-01-2018 Personal Interest/Homelab Use Master Yes Proxmox Virtual Environment High Availability 01-01-2018 Personal Interest/Homelab Use Master Yes XCP-ng 01-01-2020 Personal Interest/Homelab Use Proficient No Microsoft Azure 03-01-2022 Pinion Expert Yes Microsoft Azure Virtual Desktop 03-01-2022 Pinion Proficient Yes Docker 03-01-2018 Personal Interest/Homelab Use Expert Yes Docker Swarm 03-01-2018 Personal Interest/Homelab Use Advanced Yes Portainer 03-01-2018 Personal Interest/Homelab Use Expert Yes AD/Azure/Entra/M365 Technology Date Acquired Acquired From Skill Level Skill Still Used Microsoft Active Directory 01-01-2003 MCSE (Windows Server 2003)/Personal Interest/Homelab Use/Various Employers Expert Yes Microsoft Windows Server DFS 01-01-2003 MCSE (Windows Server 2003)/Personal Interest/Homelab Use/Various Employers Expert Yes Microsoft Windows Server DHCP 01-01-2003 MCSE (Windows Server 2003)/Personal Interest/Homelab Use/Various Employers Expert Yes Microsoft Windows Server DNS 01-01-2003 MCSE (Windows Server 2003)/Personal Interest/Homelab Use/Various Employers Expert Yes Microsoft Azure 03-01-2022 Pinion Expert Yes Microsoft Azure SAML 03-01-2022 Pinion Expert Yes Microsoft Azure SSO 03-01-2022 Pinion Expert Yes Microsoft Azure Enterprise Applications 03-01-2022 Pinion Expert Yes Microsoft Azure Update Manager 03-01-2022 Pinion Expert Yes Microsoft Azure Virtual Desktop 03-01-2022 Pinion Proficient Yes Microsoft Azure Virtual Machines 03-01-2022 Pinion Expert Yes Microsoft Exchange/M365 03-01-2022 Pinion Expert Yes Microsoft Exchange/M365 Mail Flow Configuration 03-01-2022 Pinion Expert Yes Entra Conditional Access 03-01-2022 Pinion Expert Yes Microsoft 365 Admin Center 03-01-2022 Pinion Expert Yes Microsoft Security Admin Center (Defender XDR) 03-01-2022 Pinion Advanced Yes Microsoft Purview Compliance Admin Center 03-01-2022 Pinion Advanced Yes Microsoft Intune 03-01-2022 Pinion Proficient Yes Microsoft Intune Admin Center 03-01-2022 Pinion Proficient Yes Microsoft Sharepoint 06-01-2013 General Motors Proficient Yes Microsoft Sharepoint Admin Center 06-01-2013 General Motors Advanced Yes Microsoft Teams 06-01-2013 General Motors Advanced Yes Microsoft Teams Admin Center 03-01-2022 Pinion Expert Yes           Security Tools Technology Date Acquired Acquired From Skill Level Skill Still Used Blumira (SIEM + XDR) 07-01-2021 Homelab Advanced Yes Wazuh (SIEM + XDR) 07-01-2021 Homelab Advanced Yes Crowdstrike Endpoint Security Platform 03-01-2022 Pinion Advanced Yes Crowdstrike Endpoint Security Policies 03-01-2022 Pinion Expert Yes Crowdstrike Host Setup and Management 03-01-2022 Pinion Expert Yes Crowdstrike IOC and IOA Management 03-01-2022 Pinion Advancced Yes Mimecast Platform (Email Security) 03-01-2022 Pinion Expert Yes Mimecast Email Gateway Policies 03-01-2022 Pinion Expert Yes Mimecast Cybergraph 03-01-2022 Pinion Master Yes Mimecast Impersonation Protection 03-01-2022 Pinion Expert Yes Mimecast Secure Messaging 03-01-2022 Pinion Advanced Yes ADManager 03-01-2022 Pinion Master Yes ADAudit 03-01-2020 Syncreon Expert No Action1 (Patch Management and Vulnerability Remediation) 08-01-2020 Personal Interest/Homelab Use Master Yes OpenVAS 08-01-2020 Personal Interest/Homelab Use/Pinion Advanced Yes Cloudflare 09-01-2020 Personal Interest/Homelab Use Advanced Yes Cloudflare DNS 09-01-2020 Personal Interest/Homelab Use Expert Yes Cloudflare Domain Registration/Management 09-01-2020 Personal Interest/Homelab Use Master Yes Cloudflare Email Security 09-01-2020 Personal Interest/Homelab Use Expert Yes Cloudflare Magic WAN 09-01-2020 Personal Interest/Homelab Use Proficient Yes Cloudflare Secure Web Gateway 09-01-2020 Personal Interest/Homelab Use Advanced Yes Cloudflare SSL/TLS 09-01-2020 Personal Interest/Homelab Use Expert Yes Cloudflare Tunnels 09-01-2020 Personal Interest/Homelab Use Expert Yes Cloudflare WARP 09-01-2020 Personal Interest/Homelab Use Advanced Yes Cloudflare Web Application Firewall 09-01-2020 Personal Interest/Homelab Use Advanced Yes Cloudflare Zero Trust Network Access 09-01-2020 Personal Interest/Homelab Use Expert Yes Qualys Vulnerability Scanner 03-01-2020 Syncreon Proficient Yes Frameworks and Regulatory Frameworks Technology Date Acquired Acquired From Skill Level Skill Still Used ITIL (Information Technology Infrastructure Library) 12-01-2015 General Motors/Homelab Use Advanced Yes NIST Cybersecurity Framework 12-01-2015 General Motors/Homelab Use Advanced Yes SOC 2 08-15-2023 Personal Interest/Homelab Use Advanced Yes CIS (Center for Internet Security) 12-01-2018 Syncreon/Pinion Advanced Yes CIS RAM v2.0 (Center for Internet Security) 12-01-2018 Syncreon/Pinion Advanced Yes Regulatory Technology Date Acquired Acquired From Skill Level Skill Still Used HIPAA 08-01-2012 Beaumont Hospital Advanced Yes GDPR 12-01-2018 Syncreon/Pinion Advanced Yes High Availability and Clustering Technology Date Acquired Acquired From Skill Level Skill Still Used Windows High Availability and Clustering 12-01-2015 General Motors Advanced Yes Proxmox Virtual Environment High Availability 01-01-2018 Personal Interest/Homelab Use Master Yes pfSense High Availability and ISP Failover 02-16-2023 Personal Interest/Homelab Use Master Yes Synology NAS High Availability and Failover 08-01-2015 Personal Interest/Homelab Use Master Yes Crowdstrike Host Setup and Management 03-01-2022 Pinion Expert Yes haproxy (Load Balancing) 08-01-2015 Personal Interest/Homelab Use Advanced Yes Programming Languages Technology Date Acquired Acquired From Skill Level Skill Still Used Bash 02-16-2013 General Motors/Personal Interest/Homelab Use Proficient Yes HTML 02-16-2001 Personal Interest/Homelab Use/Various Employers Proficient No Java 02-16-2001 Personal Interest/Homelab Use/Various Employers Proficient No Powershell 02-16-2013 General Motors/Personal Interest/Homelab Use Advanced Yes Python 02-16-2020 Personal Interest/Homelab Use Proficient Yes Uncategorized Technology Date Acquired Acquired From Skill Level Skill Still Used Discord 02-16-2017 Personal Interest/Homelab Use Master Yes Discord Server Management 02-16-2017 Personal Interest/Homelab Use Master Yes Discord Bot Installation/Configuration/Management 02-16-2017 Personal Interest/Homelab Use Master Yes Graylog 02-16-2020 Personal Interest/Homelab Use Proficient Yes NetBox (Data Center Management) 3-01-2021 Personal Interest/Homelab Use Proficient Yes phpIPAM IP Address Management 02-16-2020 Syncreon/Personal Interest/Homelab Use Expert Yes Ansible 12-16-2023 Personal Interest/Homelab Use Beginner Yes Uptime Kuma (server/application monitoring) 02-16-2020 Personal Interest/Homelab Use Expert Yes VSCode 12-16-2023 Personal Interest/Homelab Use Proficient Yes Bookstack 02-16-2020 Personal Interest/Homelab Use Master Yes Gitea 06-10-2024 Personal Interest/Homelab Use Proficient Yes Home-Assistant 02-16-2020 Personal Interest/Homelab Use Proficient Yes Immich 02-16-2024 Personal Interest/Homelab Use Expert Yes MariaDB 02-16-2020 Personal Interest/Homelab Use Proficient Yes MySQL 02-16-2020 Personal Interest/Homelab Use/Various Employers Proficient Yes Postgres SQL 02-16-2020 Personal Interest/Homelab Use Proficient Yes Watchtower 02-16-2020 Personal Interest/Homelab Use Proficient Yes Accomplishments Severe Incident Recovery Incident Description Date Occurred/Resolved Worldwide Crowdstrike Outage Recovered all Azure servers within an hour of being made aware of the outage without losing data. 07-19-2024 00-00-0000 00-00-0000   General Security Accomplishments Incident Description Date Occurred/Resolved Company Impacted Pinion Mailbomb 4+ users were impacted with a mailbombing campaign. Within 30 minutes, I had created new policies within Mimecast to mitigate these tactics which reduced the numbers of emails coming into these users' mailboxes by over 80%, with the subsequent 20% reduced over the following 72 hours. All emails and email addresses sending these spam registrations and "account recoveries" were removed from the users' mailboxes and blocked for the firm. 10-18-2024 Pinion Pinion Mailbomb 1 user was impacted with a mailbombing campaign. Within 30 minutes, I had created new policies within Mimecast to mitigate these tactics which reduced the numbers of emails coming into these users' mailboxes by over 90%, with the subsequent 10% reduced over the following 72 hours. All emails and email addresses sending these spam registrations and "account recoveries" were removed from the users' mailbox and blocked for the firm. 10-24-2024 Pinion Pinion Mailbomb 1 user was impacted with a mailbombing campaign. Within 30 minutes, I had created new policies within Mimecast to mitigate these tactics which reduced the numbers of emails coming into these users' mailboxes by over 95%, with the subsequent 5% reduced over the following 72 hours. All emails and email addresses sending these spam registrations and "account recoveries" were removed from the users' mailbox and blocked for the firm. 10-25-2024 Pinion Traveling Users Conditional Access Policy Created a conditional access policy, setup groups, and created an "Access Package" within Azure where users can "request" access to their firm technology when traveling away from their home office. This reduces the need to manually do this when a user travels and cuts down mistakes and security holes when originally applied to the whole firm. 09-09-2024 Pinion General Infrastructure Accomplishments Incident Description Date Occurred/Resolved Company Impacted Created Intune Policies to Rollout 1Password to Entire Firm 10-18-2024 Pinion 10-24-2024 10-25-2024 09-09-2024 Certificates Fortinet - NSE 1 Network Security Associate Fortinet - NSE 2 Network Security Associate Fortinet - Certified Fundamentals in Cybersecurity ISC2 - Certified In Cybersecurity Mimecast - Email Security, Cloud Gateway Fundamentals Current Resume (updated 2-26-24) Ryan Mutschler Functional Resume Ryan Mutschler Detroit, MI | mutschlerhome.com | employmentinquiries@ryan.mutschlerhome.com | linkedin.com/in/ryanmutschler CAREER SUMMARY A self-motivated IT professional with 20+ years of hands-on experience designing, implementing, supporting, and managing multi-tiered mid-range systems for Fortune 500 clients with over 5 years of security operations experience.  Successfully managed multiple complex projects in an environment of 21,000+ servers located globally.  Proven track record of taking charge in high stress critical outages and security incidents, while efficiently implementing solutions. EDUCATION/CERTIFICATIONS Currently pursuing ISC2 CISSP  certification. Anticipated completion December 2024. ISC2 CC (Certified in Cybersecurity) MCP (Microsoft Certified Professional) TECHNICAL SKILLS Installation, configuration, and management of Microsoft Windows, and various Debian, Arch, and Fedora Linux distributions. Microsoft Azure administration, support, monitoring, and design. Active Directory administration, support, monitoring, and design. Group Policy administration, implementation, and design. DNS, DHCP, Routing, Remote Access, TCP/IP and troubleshooting network connectivity. Powershell script authoring. Windows and Linux: Network Infrastructure, Directory Services, Network Environment, Directory Services Infrastructure, Network Security, LAN/WAN, Server Administration. Synology, Unraid, QNAP, and TrueNAS NAS implementation and support. pfSense firewall implementation, management, and support. Clustered Proxmox and VMWare virtual machine management utilizing vCenter, vRealize Operations, Horizon View, High Availability, and Ceph. Mimecast, Exchange, and Office 365 setup, administration, configuration, and monitoring. Crowdstrike implementation, investigations, monitoring, policy creation, and management PROFESSSIONAL ACCOMPLISHMENTS Systems Engineering  Accountable for patching, securing, 21,000 Windows Servers with operating systems ranging from Server 2003 to Server 2022. Utilize ITILv3 framework to investigate, troubleshoot, and resolve issues affecting Windows Server OS and VMWare environments with a closure rate 250% above the team average. These issues include but are not limited to advanced Windows user mode debugging for system dumps; analysis of Windows store corruption and update issues; failures to connect from loss of network, domain, and routing; McAfee ePO, VSE, MOVE, and Agent high CPU utilization and performance degradation; failover cluster management event troubleshooting and analysis. Authorize all new IIS SSL certificate requests with an average of 40+ monthly. Created more than 50 Powershell scripts with a focus on automation of existing processes and procedures, resulting in increased operational efficiencies. Utilized IBM Bigfix and HP Server Automation tools to manage, schedule install, and automate monthly Windows security releases and application install packages with a 99% success. Subject matter expert on McAfee MOVE, Digicert SSL certificate requests for IIS, user profile management, NTFS folder and file permissions, failover cluster management, advanced Windows user mode debugging. Manage Proxmox and VMWare Virtual Machines at a virtual machine level, with regards to performance on ESXi hosts. This provides each application the resources it needs, while saving operational costs. Performed daily health checks to ensure server stability and compliance with GM security policy. Performed remediation for McAfee ePolicy Orchestrator in the event of services issued and out-of-date DAT files. Responsible for responding to automated alerts for AD, DFS, ePO, Radius, Radia, SCCM 2007/2012, DNS and LDAP. Involved in designing and planning Horizon View infrastructure for a 2000+ user base. Responsible for the creation of over 15 new Active Directory, DNS, and DHCP servers. Management of Pulse load balancers to effectively failover between server sets to allow for 100% uptime during maintenance. Project Manager of several projects to migrate Windows Server 2008 Hyper-V VMs to Windows Server 2019 VMWare VMs with a total of 70 servers to migrate. Managing, Implementing, and configuring Azure Active Directory and sync from on-premise Active Directory instance to leverage Azure Update Manager, Entra, Virtual Machines, M365, and guest access for over 1000 users. Reduced incoming emails by over 25% by utilizing and implementing Mimecast CEO and Executive Impersonation Protect, Spam Scanning, and Attachment Protection and Management, and Content Examination with lower than a .1% false positive rate. Sole support and contact for endpoint security software stack (Crowdstrike, Arctic Wolf) and create custom Crowdstrike IOA rules to ensure continued operation of critical software for the firm of over 1000 users, while ensuring . Technical Leadership Function as mentor and technical lead for 15 Junior System Administrators. Train and assist over 35 people including, Junior System Admins, Technical Leads, Mid and Senior Management on the following ITIL processes: change management, request fulfillment, incident management, problem management, and release management. Coordinated with other IT Departments including Windows Operations, VMWare Operations, NOC, and EMT to assist in troubleshooting server issues. Possess strong ability to coach, counsel, and motivate performance to achieve winning results. Served as a role model to over 70 front-line staff with respect to workplace conduct and professionalism, customer service, and teamwork, which increased operational efficiencies. In times of outage, aided staff as a knowledgebase for processes and procedures resulting in faster times to resolution and restoration of service. Leader in the initiative to upgrade over 50 servers with Microsoft Windows 2008 R2 to 2016 or above. Implemented a new policy creating a global escalation chat for the company to more effectively communicate outages and escalations. This has resulted in a 50% faster response from identified teams and reduced calls to on call SEs. Routinely work with the service desk to enhance their understanding of utilized systems including Active Directory, Mimecast, Microsoft 365, Exchange, Teams, Sharepoint, Entra, and Azure, as well as implementing ADManager to simplify onboarding processes. Procedure Documentation Owner of the team’s processes for generating new IIS SSL certificates, which included presentations and trainings for the team, and housed within Microsoft One Note knowledgebase for organizational use updates.  Created more than 45 Powershell scripts with a focus on automation of existing processes and procedures. Created and improved processes and documentation that over 200+ staff members use on a daily basis. Created over a dozen Powershell and batch scripts that saved 100+ man-hours weekly. Spearheading a project to create technical documentation and processes for all applications and procedures the Systems Engineering team supports, that will be presented to a staff of over 30 people. EMPLOYMENT HISTORY Pinion Salina , KS Senior Systems Engineer February 2022 – Present Syncreon Auburn Hills , MI Systems Engineer August   2019 – February 2022 Meridian Health Detroit , MI System Operations Engineer April   2019 – August 2019 General Motors Warren , MI Windows Operations – Windows Systems Engineer September   2015 – May 2019 Proactive Response Team – Technical Analyst June 2014 – September 2015 Global Service Desk - Senior Agent July 2013 – June 2014 20 05 -2013 V olt (HP/GM Account contract ) Technical Solutions Representative   The Epitec Group (AT&T Account contract) Service Delivery Manager Arrow Strategies (Flagstar Bank Account contract) Technical Analyst  Tech Team Global (Sears/Kmart Account contract) Helpdesk Technician Geek Squad (Best Buy contract ) Technician Batton Inc. (Comerica Account contract ) Technician About Me Work In Progress