Ryan's Career - Personal Information
- Skillset
- Certificates
- Fortinet - NSE 1 Network Security Associate
- Fortinet - NSE 2 Network Security Associate
- Fortinet - Certified Fundamentals in Cybersecurity
- ISC2 - Certified In Cybersecurity
- Mimecast - Email Security, Cloud Gateway Fundamentals
- Current Resume (updated 2-26-24)
- About Me
Skillset
Technical Skillset
Skill Level Legend
| Skill Level | Explanation |
|
Beginner |
Just started learning about this topic and have barely used it. I don't have the knowledge to setup from scratch or manage on a daily basis without significant additional research/assistance in the short term. Uncomfortable with configuring, managing, implementing, or securing this topic. Will learn new things about this topic including implementation, management, configuration, securing, and new features being implemented regularly or even daily. |
| Proficient |
Have utilized in my day to day, either in my homelab or various employers. I don't necessarily have the knowledge to setup from scratch or manage on a daily basis without additional research/assistance in the short term. Still relatively uncomfortable with configuring, managing, implementing, or securing this topic. Actively learning about this topic including new features being implemented regularly or even daily. |
| Advanced |
Heavily utilized in my day to day, either in my homelab or various employers. I have performed setup previously, or on a regular basis, and would need little or no research involving this topic. Very comfortable with configuring, managing, implementing, or securing this topic. Regularly learning about this topic including new features being implemented. |
| Expert | Heavily utilized in my day to day, either in my homelab or various employers. I have performed setup previously, or on a regular basis, and would rarely need research involving this topic. Incredibly comfortable with configuring, managing, implementing, or securing this topic. Very little left to learn about this topic outside of new features implemented. |
| Master |
Heavily utilized in my day to day, either in my homelab or various employers. I have performed setup previously, or on a regular basis, and would almost never require research involving this topic. Extremely comfortable with configuring, managing, implementing, or securing this topic. Almost nothing left to learn about this topic outside of new features implemented. |
Operating Systems
Windows Client OS
|
Technology |
Date Acquired | Acquired From | Skill Level | Skill Still Used |
| 08-01-1993 | Personal interest | Advanced | No | |
| 01-01-1996 | Personal interest | Advanced | No | |
| 01-01-1999 | Personal interest | Advanced | No | |
| 11-01-2000 | Personal interest | Advanced | No | |
| 08-25-2001 | Personal interest | Expert | No | |
| 01-30-2007 | Personal interest | Expert | No | |
| 08-22-2009 | Personal interest and various employers | Master | No | |
| 08-17-2013 | Personal interest and various employers | Expert | No | |
| 07-29-2015 | Personal interest and various employers/Homelab Use | Master | Yes | |
| 01-01-2023 | Personal interest and various employers/Homelab Use | Master | Yes | |
|
|
Windows Server OS
|
Technology |
Date Acquired | Acquired From | Skill Level | Skill Still Used |
| 08-01-1993 | Personal interest in computers | Proficient | No | |
| 04-24-2003 | Personal interest in computers | Expert | No | |
| 02-27-2008 | Tech Team Global | Expert | No | |
| 01-30-2013 | General Motors | Master | Yes | |
| 10-12-2016 | General Motors/Homelab Use | Master | Yes | |
| 08-30-2019 | Syncreon/Homelab Use | Master | Yes | |
| 04-04-2022 | Pinion/Homelab Use | Expert | Yes | |
|
|
Linux Client OS/Distributions
|
Technology |
Date Acquired | Acquired From | Skill Level | Skill Still Used |
| 08-01-1993 | Personal Interest/Homelab Use | Expert | Yes | |
| 01-01-2008 | Personal interest | Expert | Yes | |
| 08-01-1996 | Personal interest | Advanced | Yes | |
| 01-01-2015 | Personal interest | Advanced | Yes | |
| 01-01-2015 | Personal interest | Advanced | Yes | |
| 05-01-2020 | Personal interest | Advanced | Yes | |
| 01-01-2019 | Personal interest | Expert | Yes | |
| 01-01-2019 | Current Primary Desktop | Expert | Yes | |
| 01-01-2019 | Personal Interest/Homelab Use | Advanced | Yes | |
| 01-01-2019 | Personal Interest/Homelab Use | Advanced | Yes | |
| 01-01-2019 | Personal interest | Advanced | No | |
| 01-01-2019 | Personal interest | Proficient | No | |
| 08-01-1995 | Personal interest | Advanced | No | |
| 01-01-2017 | Personal interest | Expert | Yes | |
| 08-01-2019 | Personal interest | Advanced | No | |
| 01-01-2015 | Personal interest | Expert | No | |
| 10-01-1993 | Personal Interest/Homelab Use | Expert | Yes | |
|
|
Linux Server OS/Distributions
|
Technology |
Date Acquired | Acquired From | Skill Level | Skill Still Used |
| 08-01-1993 | Personal interest | Advanced | No | |
| 12-01-2015 | General Motors | Advanced | No | |
| 12-01-2015 | Personal Interest/Homelab Use | Expert | Yes | |
|
|
Networking Techologies
|
Technology |
Date Acquired | Acquired From | Skill Level | Skill Still Used |
| UniFi Access Points, Switches, and Routers | 08-01-2015 | Personal Interest/Homelab Use | Expert | Yes |
| Cisco Nexus 3000 Switches | 02-05-2023 | Personal Interest/Homelab Use | Advanced | Yes |
| Cisco Catalyst 3000 Switches | 08-15-2023 | Personal Interest/Homelab Use | Advanced | Yes |
| pfSense Firewall | 02-16-2023 | Personal Interest/Homelab Use | Master | Yes |
| pfSense High Availability and ISP Failover | 02-16-2023 | Personal Interest/Homelab Use | Master | Yes |
| FortiGate | 03-01-2022 | Pinion | Advanced | Yes |
| FortiManager | 03-01-2022 | Pinion | Advanced | Yes |
| UniFi Gateways | 05-01-2018 | Personal Interest/Homelab Use | Master | Yes |
| UniFi Switches | 05-01-2018 | Personal Interest/Homelab Use | Master | Yes |
| UniFi WiFi Access Points | 05-01-2018 | Personal Interest/Homelab Use | Master | Yes |
| UniFi Site Management | 05-01-2018 | Personal Interest/Homelab Use | Master | Yes |
| UniFi Site Magic | 12-16-2023 | Personal Interest/Homelab Use | Expert | Yes |
| UniFi Protect/Camera Security | 05-01-2020 | Personal Interest/Homelab Use | Master | Yes |
| Zscaler Internet Access | 03-01-2021 | Syncreon | Proficient | No |
| Zscaler Private Access | 03-01-2021 | Syncreon | Proficient | No |
| Routing | 08-01-1993 | Personal Interest/Homelab Use | Master | Yes |
| DNS | 08-01-1993 | Personal Interest/Homelab Use | Master | Yes |
| DHCP | 08-01-1993 | Personal Interest/Homelab Use | Master | Yes |
| Remote Access | 08-01-1997 | High School | Master | Yes |
| LAN/WAN | 08-01-1993 | Personal Interest/Homelab Use | Master | Yes |
| SSL VPN | 08-01-2015 | Personal Interest/Homelab Use | Expert | Yes |
| Site-to-site VPN | 05-01-2018 | Personal Interest/Homelab Use | Advanced | Yes |
| Tailscale Mesh VPN | 05-01-2020 | Personal Interest/Homelab Use | Advanced | Yes |
| Wireguard VPN | 05-01-2020 | Personal Interest/Homelab Use | Expert | Yes |
Storage Technologies (Hardware and Software)
|
Technology |
Date Acquired | Acquired From | Skill Level | Skill Still Used |
| Synology NAS | 08-01-2015 | Personal Interest/Homelab Use | Master | Yes |
| Synology NAS High Availability and Failover | 08-01-2015 | Personal Interest/Homelab Use | Master | Yes |
| FreeNAS/TrueNAS CORE | 05-01-2017 | Personal Interest/Homelab Use | Expert | Yes |
| TrueNAS SCALE | 05-01-2021 | Personal Interest/Homelab Use | Expert | Yes |
| QNAP NAS | 03-01-2022 | Pinion | Expert | Yes |
| Unraid | 01-01-2017 | Personal Interest/Homelab Use | Master | Yes |
| Ceph | 01-01-2022 | Personal Interest/Homelab Use | Proficient | Yes |
Virtualization Technologies
|
Technology |
Date Acquired | Acquired From | Skill Level | Skill Still Used |
| VMWare ESXi | 12-01-2015 | General Motors/Homelab Use | Expert | Yes |
| VMWare vRealize Operations | 12-01-2015 | General Motors/Homelab Use | Proficient | Yes |
| VMWare Horizon | 04-01-2019 | Meridian Health | Proficient | No |
| VMWare vCenter | 12-01-2015 | General Motors/Homelab Use | Expert | Yes |
| Proxmox Virtual Environment | 01-01-2018 | Personal Interest/Homelab Use | Master | Yes |
| Proxmox Virtual Environment High Availability | 01-01-2018 | Personal Interest/Homelab Use | Master | Yes |
| XCP-ng | 01-01-2020 | Personal Interest/Homelab Use | Proficient | No |
| Microsoft Azure | 03-01-2022 | Pinion | Expert | Yes |
| Microsoft Azure Virtual Desktop | 03-01-2022 | Pinion | Proficient | Yes |
| Docker | 03-01-2018 | Personal Interest/Homelab Use | Expert | Yes |
| Docker Swarm | 03-01-2018 | Personal Interest/Homelab Use | Advanced | Yes |
| Portainer | 03-01-2018 | Personal Interest/Homelab Use | Expert | Yes |
AD/Azure/Entra/M365
|
Technology |
Date Acquired | Acquired From | Skill Level | Skill Still Used |
| Microsoft Active Directory | 01-01-2003 | MCSE (Windows Server 2003)/Personal Interest/Homelab Use/Various Employers | Expert | Yes |
| Microsoft Windows Server DFS | 01-01-2003 | MCSE (Windows Server 2003)/Personal Interest/Homelab Use/Various Employers | Expert | Yes |
| Microsoft Windows Server DHCP | 01-01-2003 | MCSE (Windows Server 2003)/Personal Interest/Homelab Use/Various Employers | Expert | Yes |
| Microsoft Windows Server DNS | 01-01-2003 | MCSE (Windows Server 2003)/Personal Interest/Homelab Use/Various Employers | Expert | Yes |
| Microsoft Azure | 03-01-2022 | Pinion | Expert | Yes |
| Microsoft Azure SAML | 03-01-2022 | Pinion | Expert | Yes |
| Microsoft Azure SSO | 03-01-2022 | Pinion | Expert | Yes |
| Microsoft Azure Enterprise Applications | 03-01-2022 | Pinion | Expert | Yes |
| Microsoft Azure Update Manager | 03-01-2022 | Pinion | Expert | Yes |
| Microsoft Azure Virtual Desktop | 03-01-2022 | Pinion | Proficient | Yes |
| Microsoft Azure Virtual Machines | 03-01-2022 | Pinion | Expert | Yes |
| Microsoft Exchange/M365 | 03-01-2022 | Pinion | Expert | Yes |
| Microsoft Exchange/M365 Mail Flow Configuration | 03-01-2022 | Pinion | Expert | Yes |
| Entra Conditional Access | 03-01-2022 | Pinion | Expert | Yes |
| Microsoft 365 Admin Center | 03-01-2022 | Pinion | Expert | Yes |
| Microsoft Security Admin Center (Defender XDR) | 03-01-2022 | Pinion | Advanced | Yes |
| Microsoft Purview Compliance Admin Center | 03-01-2022 | Pinion | Advanced | Yes |
| Microsoft Intune | 03-01-2022 | Pinion | Proficient | Yes |
| Microsoft Intune Admin Center | 03-01-2022 | Pinion | Proficient | Yes |
| Microsoft Sharepoint | 06-01-2013 | General Motors | Proficient | Yes |
| Microsoft Sharepoint Admin Center | 06-01-2013 | General Motors | Advanced | Yes |
| Microsoft Teams | 06-01-2013 | General Motors | Advanced | Yes |
| Microsoft Teams Admin Center | 03-01-2022 | Pinion | Expert | Yes |
Security Tools
|
Technology |
Date Acquired | Acquired From | Skill Level | Skill Still Used |
| Blumira (SIEM + XDR) | 07-01-2021 | Homelab | Advanced | Yes |
| Wazuh (SIEM + XDR) | 07-01-2021 | Homelab | Advanced | Yes |
| Crowdstrike Endpoint Security Platform | 03-01-2022 | Pinion | Advanced | Yes |
| Crowdstrike Endpoint Security Policies | 03-01-2022 | Pinion | Expert | Yes |
| Crowdstrike Host Setup and Management | 03-01-2022 | Pinion | Expert | Yes |
| Crowdstrike IOC and IOA Management | 03-01-2022 | Pinion | Advancced | Yes |
| Mimecast Platform (Email Security) | 03-01-2022 | Pinion | Expert | Yes |
| Mimecast Email Gateway Policies | 03-01-2022 | Pinion | Expert | Yes |
| Mimecast Cybergraph | 03-01-2022 | Pinion | Master | Yes |
| Mimecast Impersonation Protection | 03-01-2022 | Pinion | Expert | Yes |
| Mimecast Secure Messaging | 03-01-2022 | Pinion | Advanced | Yes |
| ADManager | 03-01-2022 | Pinion | Master | Yes |
| ADAudit | 03-01-2020 | Syncreon | Expert | No |
| Action1 (Patch Management and Vulnerability Remediation) | 08-01-2020 | Personal Interest/Homelab Use | Master | Yes |
| OpenVAS | 08-01-2020 | Personal Interest/Homelab Use/Pinion | Advanced | Yes |
| Cloudflare | 09-01-2020 | Personal Interest/Homelab Use | Advanced | Yes |
| Cloudflare DNS | 09-01-2020 | Personal Interest/Homelab Use | Expert | Yes |
| Cloudflare Domain Registration/Management | 09-01-2020 | Personal Interest/Homelab Use | Master | Yes |
| Cloudflare Email Security | 09-01-2020 | Personal Interest/Homelab Use | Expert | Yes |
| Cloudflare Magic WAN | 09-01-2020 | Personal Interest/Homelab Use | Proficient | Yes |
| Cloudflare Secure Web Gateway | 09-01-2020 | Personal Interest/Homelab Use | Advanced | Yes |
| Cloudflare SSL/TLS | 09-01-2020 | Personal Interest/Homelab Use | Expert | Yes |
| Cloudflare Tunnels | 09-01-2020 | Personal Interest/Homelab Use | Expert | Yes |
| Cloudflare WARP | 09-01-2020 | Personal Interest/Homelab Use | Advanced | Yes |
| 09-01-2020 | Personal Interest/Homelab Use | Advanced | Yes | |
| Cloudflare Zero Trust Network Access | 09-01-2020 | Personal Interest/Homelab Use | Expert | Yes |
| Qualys Vulnerability Scanner | 03-01-2020 | Syncreon | Proficient | Yes |
Frameworks and Regulatory
Frameworks
|
Technology |
Date Acquired | Acquired From | Skill Level | Skill Still Used |
| ITIL (Information Technology Infrastructure Library) | 12-01-2015 | General Motors/Homelab Use | Advanced | Yes |
| NIST Cybersecurity Framework | 12-01-2015 | General Motors/Homelab Use | Advanced | Yes |
| SOC 2 | 08-15-2023 | Personal Interest/Homelab Use | Advanced | Yes |
| CIS (Center for Internet Security) | 12-01-2018 | Syncreon/Pinion | Advanced | Yes |
| CIS RAM v2.0 (Center for Internet Security) | 12-01-2018 | Syncreon/Pinion | Advanced | Yes |
Regulatory
|
Technology |
Date Acquired | Acquired From | Skill Level | Skill Still Used |
| HIPAA | 08-01-2012 | Beaumont Hospital | Advanced | Yes |
| GDPR | 12-01-2018 | Syncreon/Pinion | Advanced | Yes |
High Availability and Clustering
|
Technology |
Date Acquired | Acquired From | Skill Level | Skill Still Used |
| Windows High Availability and Clustering | 12-01-2015 | General Motors | Advanced | Yes |
| Proxmox Virtual Environment High Availability | 01-01-2018 | Personal Interest/Homelab Use | Master | Yes |
| pfSense High Availability and ISP Failover | 02-16-2023 | Personal Interest/Homelab Use | Master | Yes |
| Synology NAS High Availability and Failover | 08-01-2015 | Personal Interest/Homelab Use | Master | Yes |
| Crowdstrike Host Setup and Management | 03-01-2022 | Pinion | Expert | Yes |
| haproxy (Load Balancing) | 08-01-2015 | Personal Interest/Homelab Use | Advanced | Yes |
Programming Languages
|
Technology |
Date Acquired | Acquired From | Skill Level | Skill Still Used |
| 02-16-2013 | General Motors/Personal Interest/Homelab Use | Proficient | Yes | |
| 02-16-2001 | Personal Interest/Homelab Use/Various Employers | Proficient | No | |
| 02-16-2001 | Personal Interest/Homelab Use/Various Employers | Proficient | No | |
| Powershell | 02-16-2013 | General Motors/Personal Interest/Homelab Use | Advanced | Yes |
| Python | 02-16-2020 | Personal Interest/Homelab Use | Proficient | Yes |
Uncategorized
|
Technology |
Date Acquired | Acquired From | Skill Level | Skill Still Used |
| 02-16-2017 | Personal Interest/Homelab Use | Master | Yes | |
| Discord Server Management | 02-16-2017 | Personal Interest/Homelab Use | Master | Yes |
| Discord Bot Installation/Configuration/Management | 02-16-2017 | Personal Interest/Homelab Use | Master | Yes |
| Graylog | 02-16-2020 | Personal Interest/Homelab Use | Proficient | Yes |
| NetBox (Data Center Management) | 3-01-2021 | Personal Interest/Homelab Use | Proficient | Yes |
| phpIPAM IP Address Management | 02-16-2020 | Syncreon/Personal Interest/Homelab Use | Expert | Yes |
| Ansible | 12-16-2023 | Personal Interest/Homelab Use | Beginner | Yes |
| Uptime Kuma (server/application monitoring) | 02-16-2020 | Personal Interest/Homelab Use | Expert | Yes |
| VSCode | 12-16-2023 | Personal Interest/Homelab Use | Proficient | Yes |
| 02-16-2020 | Personal Interest/Homelab Use | Master | Yes | |
| Gitea | 06-10-2024 | Personal Interest/Homelab Use | Proficient | Yes |
| Home-Assistant | 02-16-2020 | Personal Interest/Homelab Use | Proficient | Yes |
| Immich | 02-16-2024 | Personal Interest/Homelab Use | Expert | Yes |
| MariaDB | 02-16-2020 | Personal Interest/Homelab Use | Proficient | Yes |
| 02-16-2020 | Personal Interest/Homelab Use/Various Employers | Proficient | Yes | |
| Postgres SQL | 02-16-2020 | Personal Interest/Homelab Use | Proficient | Yes |
| Watchtower | 02-16-2020 | Personal Interest/Homelab Use | Proficient | Yes |
Accomplishments
Severe Incident Recovery
|
Incident |
Description |
Date Occurred/Resolved |
|
Recovered all Azure servers within an hour of being made aware of the outage without losing data. |
07-19-2024 | |
| 00-00-0000 | ||
| 00-00-0000 |
General Security Accomplishments
|
Incident |
Description |
Date Occurred/Resolved | Company Impacted |
|
Pinion Mailbomb |
4+ users were impacted with a mailbombing campaign. Within 30 minutes, I had created new policies within Mimecast to mitigate these tactics which reduced the numbers of emails coming into these users' mailboxes by over 80%, with the subsequent 20% reduced over the following 72 hours. All emails and email addresses sending these spam registrations and "account recoveries" were removed from the users' mailboxes and blocked for the firm. |
10-18-2024 | Pinion |
| Pinion Mailbomb | 1 user was impacted with a mailbombing campaign. Within 30 minutes, I had created new policies within Mimecast to mitigate these tactics which reduced the numbers of emails coming into these users' mailboxes by over 90%, with the subsequent 10% reduced over the following 72 hours. All emails and email addresses sending these spam registrations and "account recoveries" were removed from the users' mailbox and blocked for the firm. | 10-24-2024 | Pinion |
| Pinion Mailbomb | 1 user was impacted with a mailbombing campaign. Within 30 minutes, I had created new policies within Mimecast to mitigate these tactics which reduced the numbers of emails coming into these users' mailboxes by over 95%, with the subsequent 5% reduced over the following 72 hours. All emails and email addresses sending these spam registrations and "account recoveries" were removed from the users' mailbox and blocked for the firm. | 10-25-2024 | Pinion |
| Traveling Users Conditional Access Policy | Created a conditional access policy, setup groups, and created an "Access Package" within Azure where users can "request" access to their firm technology when traveling away from their home office. This reduces the need to manually do this when a user travels and cuts down mistakes and security holes when originally applied to the whole firm. | 09-09-2024 | Pinion |
General Infrastructure Accomplishments
|
Incident |
Description |
Date Occurred/Resolved | Company Impacted |
|
Created Intune Policies to Rollout 1Password to Entire Firm |
|
10-18-2024 | Pinion |
| 10-24-2024 | |||
| 10-25-2024 | |||
| 09-09-2024 |
Certificates
Fortinet - NSE 1 Network Security Associate
Fortinet - NSE 2 Network Security Associate
Fortinet - Certified Fundamentals in Cybersecurity
ISC2 - Certified In Cybersecurity
Mimecast - Email Security, Cloud Gateway Fundamentals
Current Resume (updated 2-26-24)
Ryan Mutschler Functional Resume
Ryan Mutschler
Detroit, MI | mutschlerhome.com | employmentinquiries@ryan.mutschlerhome.com | linkedin.com/in/ryanmutschler
CAREER SUMMARY
A self-motivated IT professional with 20+ years of hands-on experience designing, implementing, supporting, and managing multi-tiered mid-range systems for Fortune 500 clients with over 5 years of security operations experience. Successfully managed multiple complex projects in an environment of 21,000+ servers located globally. Proven track record of taking charge in high stress critical outages and security incidents, while efficiently implementing solutions.
EDUCATION/CERTIFICATIONS
-
Currently pursuing ISC2 CISSP certification. Anticipated completion December 2024.
-
ISC2 CC (Certified in Cybersecurity)
-
MCP (Microsoft Certified Professional)
TECHNICAL SKILLS
-
Installation, configuration, and management of Microsoft Windows, and various Debian, Arch, and Fedora Linux distributions.
-
Microsoft Azure administration, support, monitoring, and design.
-
Active Directory administration, support, monitoring, and design.
-
Group Policy administration, implementation, and design.
-
DNS, DHCP, Routing, Remote Access, TCP/IP and troubleshooting network connectivity.
-
Powershell script authoring.
-
Windows and Linux: Network Infrastructure, Directory Services, Network Environment, Directory Services Infrastructure, Network Security, LAN/WAN, Server Administration.
-
Synology, Unraid, QNAP, and TrueNAS NAS implementation and support.
-
pfSense firewall implementation, management, and support.
-
Clustered Proxmox and VMWare virtual machine management utilizing vCenter, vRealize Operations, Horizon View, High Availability, and Ceph.
-
Mimecast, Exchange, and Office 365 setup, administration, configuration, and monitoring.
-
Crowdstrike implementation, investigations, monitoring, policy creation, and management
PROFESSSIONAL ACCOMPLISHMENTS
Systems Engineering
-
Accountable for patching, securing, 21,000 Windows Servers with operating systems ranging from Server 2003 to Server 2022.
-
Utilize ITILv3 framework to investigate, troubleshoot, and resolve issues affecting Windows Server OS and VMWare environments with a closure rate 250% above the team average. These issues include but are not limited to advanced Windows user mode debugging for system dumps; analysis of Windows store corruption and update issues; failures to connect from loss of network, domain, and routing; McAfee ePO, VSE, MOVE, and Agent high CPU utilization and performance degradation; failover cluster management event troubleshooting and analysis.
-
Authorize all new IIS SSL certificate requests with an average of 40+ monthly.
-
Created more than 50 Powershell scripts with a focus on automation of existing processes and procedures, resulting in increased operational efficiencies.
-
Utilized IBM Bigfix and HP Server Automation tools to manage, schedule install, and automate monthly Windows security releases and application install packages with a 99% success.
-
Subject matter expert on McAfee MOVE, Digicert SSL certificate requests for IIS, user profile management, NTFS folder and file permissions, failover cluster management, advanced Windows user mode debugging.
-
Manage Proxmox and VMWare Virtual Machines at a virtual machine level, with regards to performance on ESXi hosts. This provides each application the resources it needs, while saving operational costs.
-
Performed daily health checks to ensure server stability and compliance with GM security policy.
-
Performed remediation for McAfee ePolicy Orchestrator in the event of services issued and out-of-date DAT files.
-
Responsible for responding to automated alerts for AD, DFS, ePO, Radius, Radia, SCCM 2007/2012, DNS and LDAP.
-
Involved in designing and planning Horizon View infrastructure for a 2000+ user base.
-
Responsible for the creation of over 15 new Active Directory, DNS, and DHCP servers.
-
Management of Pulse load balancers to effectively failover between server sets to allow for 100% uptime during maintenance.
-
Project Manager of several projects to migrate Windows Server 2008 Hyper-V VMs to Windows Server 2019 VMWare VMs with a total of 70 servers to migrate.
-
Managing, Implementing, and configuring Azure Active Directory and sync from on-premise Active Directory instance to leverage Azure Update Manager, Entra, Virtual Machines, M365, and guest access for over 1000 users.
-
Reduced incoming emails by over 25% by utilizing and implementing Mimecast CEO and Executive Impersonation Protect, Spam Scanning, and Attachment Protection and Management, and Content Examination with lower than a .1% false positive rate.
-
Sole support and contact for endpoint security software stack (Crowdstrike, Arctic Wolf) and create custom Crowdstrike IOA rules to ensure continued operation of critical software for the firm of over 1000 users, while ensuring .
Technical Leadership
-
Function as mentor and technical lead for 15 Junior System Administrators.
-
Train and assist over 35 people including, Junior System Admins, Technical Leads, Mid and Senior Management on the following ITIL processes: change management, request fulfillment, incident management, problem management, and release management.
-
Coordinated with other IT Departments including Windows Operations, VMWare Operations, NOC, and EMT to assist in troubleshooting server issues.
-
Possess strong ability to coach, counsel, and motivate performance to achieve winning results.
-
Served as a role model to over 70 front-line staff with respect to workplace conduct and professionalism, customer service, and teamwork, which increased operational efficiencies.
-
In times of outage, aided staff as a knowledgebase for processes and procedures resulting in faster times to resolution and restoration of service.
-
Leader in the initiative to upgrade over 50 servers with Microsoft Windows 2008 R2 to 2016 or above.
-
Implemented a new policy creating a global escalation chat for the company to more effectively communicate outages and escalations. This has resulted in a 50% faster response from identified teams and reduced calls to on call SEs.
-
Routinely work with the service desk to enhance their understanding of utilized systems including Active Directory, Mimecast, Microsoft 365, Exchange, Teams, Sharepoint, Entra, and Azure, as well as implementing ADManager to simplify onboarding processes.
Procedure Documentation
-
Owner of the team’s processes for generating new IIS SSL certificates, which included presentations and trainings for the team, and housed within Microsoft One Note knowledgebase for organizational use updates.
-
Created more than 45 Powershell scripts with a focus on automation of existing processes and procedures.
-
Created and improved processes and documentation that over 200+ staff members use on a daily basis.
-
Created over a dozen Powershell and batch scripts that saved 100+ man-hours weekly.
-
Spearheading a project to create technical documentation and processes for all applications and procedures the Systems Engineering team supports, that will be presented to a staff of over 30 people.
EMPLOYMENT HISTORY
| Pinion | Salina, KS |
| Senior Systems Engineer | February 2022 – Present |
| Syncreon | Auburn Hills, MI |
| Systems Engineer |
August 2019 – February 2022 |
| Meridian Health | Detroit, MI |
| System Operations Engineer | April 2019 – August 2019 |
| General Motors | Warren, MI |
| Windows Operations – Windows Systems Engineer | September 2015 – May 2019 |
| Proactive Response Team – Technical Analyst | June 2014 – September 2015 |
| Global Service Desk - Senior Agent | July 2013 – June 2014 |
| 2005-2013 |
| Volt (HP/GM Account contract) | Technical Solutions Representative |
| The Epitec Group (AT&T Account contract) | Service Delivery Manager |
| Arrow Strategies (Flagstar Bank Account contract) | Technical Analyst |
| Tech Team Global (Sears/Kmart Account contract) | Helpdesk Technician |
| Geek Squad (Best Buy contract) | Technician |
| Batton Inc. (Comerica Account contract) | Technician |
About Me
Work In Progress