Configuration

Forward Emails to Solar Winds Service Desk
Create the new shared mailbox within the  Admin console . 
 Within  ServiceDesk , create the category that will be used for categorization of tickets. 
 
 
 
 
 
 
 
 
 
 
 Categories 
 
 
 
 
 
 
 Once the category is created, click the pencil icon to edit it and create an  Email Dropbox . Copy the email address in here for later and click the save button. 
 
 
 
 
 
 
 
 
 
 
 Email Dropbox 
 
 
 
 
 
 
 Go back to the  Admin Console , click the mailbox you created in step 1, click edit on the  Email Forwarding  edit button, check the box to enable forwarding, and paste the email address you received from step 3. Make sure to also unceck  Keep a copy of forwarded email in this mailbox  unless you want to still receive emails in this shared mailbox for testing. 
 
 
 
 
 
 
 
 
 
 
 Email Forwarding 
 
 
 
 
 
 
 From here, go to the  Security Portal , click  Policies & Rules ,  Threat Policies ,  Anti-Spam Policies , and click the rule called  Auto Forwarding Allowed . 
 
 
 
 
 
 
 
 
 
 
 Anti-Spam Policies 
 
 
 
 
 
 
 Once inside the rule labeled  Auto Forwarding Allowed , scroll to the bottom to find the link for  Edit users, groups, and domains , and click this. 
 
 
 
 
 
 
 
 
 
 
 Auto Forwarding Allowed 
 
 
 
 
 
 
 Within this menu, click on the  Users  field, and enter the email address for the shared mailbox that was created in step 1. Once you've verified the email address is at the bottom of the list, click the save button. 
 
 
 
 
 
 
 
 
 
 
 Edit Users 
 
 
 
 
 
 
 Test your alerts to make sure they work. If they do, a ticket should be generated in ServiceDesk under the category you assigned it.